Returns & Exchanges
At Pepperell Crafts, we want you to be fully satisfied with your crafting supplies and materials. If you are not completely happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization number.
Package Your Items
Securely pack the unused items in their original packaging, ensuring that all components and labels are included to prevent damage during transit.
Ship the Package
Affix the provided return shipping label or use a carrier of your choice to send the package back to our main distribution center.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing